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Terms & Conditions

Please read these Terms and Conditions before using website and making any booking. When you make a purchase on the site, you agree to accept these Terms and Conditions. is the Intercity Travel Ltd trademark, registered in Ukraine (hereinafter or System), license number ÀÂ ¹ 467865. Any bookings made through the System confirm that you, as a client of the System (hereinafter referred to as "System Client") have read and accepted the Terms and Conditions specified below:

Age of Consent

At the time of booking System Client confirms that he/she is over 18 years old and has the legal capacity to be bound by this agreement and to use the System in accordance with these T&Cs, which he or she fully understands and recognises. The User accepts responsibility for any financial consequences arising from the use of this Furthermore, the System Client declares that all information he or she provides to access this System and while using it is true, complete and accurate, and he/she agrees to keep it updated.


In order to book services System Client is to search in the System via booking module. Agreeing to the System terms and conditions and completing registration form, System Client proceeds to payment. Booking in the System is available with the full prepayment only, according to the payment method selected at the moment of booking. System Client receives Confirmation voucher in case of successful payment only.


By credit or debit card
  • Online payment is possible by Visa, Mastercard and Visa Electron credit cards.
  • Payment Systems
  • All payments are withdrawn from the account in Ukrainian Hryvnia at the rate of the National Bank of Ukraine on the day of payment.

  • All credit card payment transactions are made on a secure server bank "Finance & Credit" Ukraine and are 100% safe.

  • In case of suspicion of illegal use of a credit card to pay online on, System administration reserves the right to cancel unpaid services, and accept all previously sent vouchers invalid.

Secure Payment by Bank Cards

At the payment system’s request to identify the System Client as the holder of a credit card, System administration is of the right to request the System Client signed authorization letter and a copy of the passport. This is a measure to protect System Client security from bank card frauds.


All requests for changes or cancellations of System Client’s confirmed bookings must be submitted in written to the email during our working hours starts from 09.00-17.00 (local time).

Penalties for cancellations of paid individual bookings are charged below (in Currency):
  • 3 days or more prior to arrival: 3% of the total reservation cost;
  • 48 hours prior to arrival: first night cancellation fee (in case of accommodation services). When booking transfers and sightseeing, the service is 100% non-refundable;
  • On arrival day, during the stay and in case of no-show: No refunds for unused accommodation. In case of transfers and sightseeing booking, the service is fully non-refundable;
  • Cancellations are accepted in written form only and must be confirmed to the Client by the System administration. will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges

The exceptions are certain hotels and services, where cancellation terms appear on the web-pages prior to booking as well as on booking summary and vouchers.

Penalties for group bookings are specified upon confirmation.

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. commit to provide an easy and fast refund process. To process your refund please contact our Customer Service.

Any refund will be process directly through your credit card or debit card that has been used on your reservation and it will take processing time within 14 (fourteen) to 30 (thirty) working days.

Check-in Time

14:00 – 18:00 (local time) is considered to be a standard check-in time to a hotel. Early check-in or late check-out might be a subject to additional fees or special booking conditions.

Visa to Ukraine

The System is not responsible of System Client’s Visa and passport issue.

Citizens of the following countries do not require visa to enter Ukraine for less than 90 days period: Austria, Azerbaijan, Andorra, Armenia, Belgium, Belarus, Bulgaria, Vatican, Great Britain, Hungary, Germany, Holland (Netherlands), Greece, Georgia, Denmark, Ireland, Iceland, Spain, Italy, Kazakhstan, Canada, Kyrgyzstan, Cyprus, South Korea, Latvia, Lithuania, Liechtenstein, Luxemburg, Malta, Moldova, Monaco, Norway, Poland, Portugal, Russia, Romania, Slovakia, Slovenia, USA, Tajikistan, Turkey, Uzbekistan, Finland, France, Check Republic, Switzerland, Sweden, Estonia, Japan.

Citizens of all other countries must apply for a Ukrainian visa in their home country in advance.

Cost of visa support is ˆ 30 and is non-refundable. Registration fees are non-refundable as well.


In order to apply changes to a reservation (e.g. guest name, last name, arrival or departure date, amount of booked services, room type or hotel class change, services type changes etc.), there are two options for System Client:
Amendment fees are charged as below (Currency):
  • 3 or more days prior to arrival: 3% of the total reservation cost;
  • 48 hours prior to arrival: first night cancellation fee (in case of accommodation services). When booking transfers and sightseeing, the service is 100% non-refundable.

Minimum stay

Certain rates are valid only for ‘minimum stay’ period as indicated. If you book for more or fewer nights the hotel reserves the right to offer an alternative rate appropriate for the duration requested.

Additional Hotel Charges

All services not mentioned in your voucher (e.g. meals, phone calls, laundry and mini bar) must be paid directly at the hotel prior to check-out.

Errors is not responsible for any contingencies incurred as a result of System Client inputting the incorrect dates or data.


In case of System Client having a genuine complaint re services at the moment of implementation (and he/she cannot resolve it with the hotel directly), System Client should immediately report it to using the emergency number on the voucher or booking summary. System representative will attempt to resolve the matter asap or search an alternative option for pre-paid services (accommodation in another hotel etc.) if appropriate. Upgrades incur additional costs. Accommodation complaints are not considered if System Client failed to report it to the representative on time.

Force Majeure is not responsible for any failure or delay in meeting its obligations under direct or indirect uncontrollable circumstances. Force Majeur circumstances include, but are not limited to: natural disasters, outbreak of hostilities, riots, civil disorders, terrorism acts, revolutions, the act of any government or authority, fire, flood, lightning, explosion, fog or bad weather, interruption in utility service work (including electricity, gas and telecommunication services), reconstruction works carried out at the hotel, or strikes.

Booking Changes

If previously confirmed bookings are not available or can’t be fully implemented, or in case they were not caused by force majeure, is responsible for offering alternative options for pre-paid services being equivalent in cost and category. If no alternative – higher category will be offered without additional cost to the System Client. In case of alternative variants refusal, System Client is of a right to get a full refund from the System.

Contact Details

If the System Client fails to provide the correct email address and phone number with country code, the System administration is not responsible for the failure to receive documents and messages concerning the status of System Client reservation. The administration reserves the right to cancel reservation, if in case of incorrect contact details input System representatives are unable to reach System Client if needed.

office 2, 15à Lesya Ukrayinka Blvd.
Kiev, 01133, Ukraine
Tel: (+380 44) 286 05 51
Fax: (+380 44) 286 05 44
Mob: (+380 66) 179 05 44